How reporting & enforcement works
Reports are reviewed promptly. Urgent issues are escalated right away, and all cases are handled fairly.
Trust & Safety
Helping you and your loved ones travel with confidence. Safety isn’t a feature here—it’s the foundation.
Verification
We ask providers to verify with ID and selfie checks. Because every traveler deserves to know who’s helping them.
Reviews & Ratings
Each trip ends with ratings and reviews. Feedback helps keep standards high and makes it easier to find trusted companions.
Secure Payments
Payments are handled securely within FlyKarma. No cash exchanges, no worries.
Milestone Verification (PIN)
At key checkpoints, requestors and providers confirm a unique PIN. It’s a simple, reliable way to verify handoffs.
Safety Escalation
If something feels wrong, report it. Our Trust & Safety team responds quickly and prioritizes urgent cases.
Privacy Controls
We only show what’s needed. Personal details are protected, and your data isn’t shared or sold.
Frequently Asked Questions
Community guidelines
We’re building a safe and respectful community. That means no harassment, scams, or off-app payments.
Privacy & data handling
We collect only what’s necessary for safety and trust. See our Privacy Policy.
Refunds & cancellations
Plans change. Our policy is designed to be clear, transparent, and fair. Read the Refund Policy.
Vulnerability disclosure
If you spot a security issue, let us know. We’ll fix it quickly and thank you for helping keep the community safe. See Terms of Service.